Definitions and interpretations

  1. In this conditions of sale (“Conditions”):
    1. “Company” means Clover Matt-Zuiver Pte. Ltd. and its successors and assigns;
    2. “Customer” means the client named in this Order and his successors;
    3. “Conditions” means these terms and conditions of Service
    4. “Beddings” means the mattress, pillows and bolsters under the Services
    5. “Fee” means the deposit paid or to be paid by the Client upon placing the Order
    6. “Goods” means the articles or things or any of them sold or to be sold by the Company 
    7. “Maintenance” means the periodical service of Beddings, carpets, rugs and sofas
    8. “Normal Working Hours’ means Monday to Friday 9.30 a.m. to 6.30 p.m., Saturday 10.00 a.m. to 2.00 p.m., Sundays and Public Holidays excluded
    9. “Order” means the order placed by the Customer for, where applicable, the render of the Services and/or the supply of the Goods
    10. “Services” means the Maintenance, service and other corrective service provided in respect of the Beddings and as defined in these Conditions.
  2. Unless otherwise agreed in writing by the Company, these Conditions shall be incorporated in the Order to the exclusion of any terms or conditions stipulated or referred to by the Customer.  Where there is any inconsistency between these Conditions and any conditions appearing in any of the Company’s printed materials or elsewhere, these Conditions shall prevail.
  3. If the Customer requires any change to the terms of the Order, the Customer shall pay the additional charges as determined by the Company.

Service Obligation

  • In consideration for the sum payable in advance for the Services, the Company agrees to make reasonable effort to carry out and provide the Services by prior appointment during Normal Working Hours.
  • Services will be provided as listed below, where said items are applicable to the Beddings, carpets, rugs, and fabric sofas.
  • The Company will endeavor to use the appropriate solution to clean stains and refreshes the mattress, carpets, rugs and sofas.  However, you should note that certain stains may only be lighten and not entirely removed due to various reasons which is not within our control.  
  • The date and/or time, if any, for the scheduled Services is an estimate only, and is subject to change by the Company at any time and from time to time.
  • In the event that the Customer fails, for any reason whatsoever, to attend at the address stated in the Order for the Company to carry out the Services, the Company shall be entitled, at the Company’s sole option, to (i) carry out the maintenance services in the presence of any person attend at the address stated in the Order; or (ii) reschedule another date or time as the Company shall determine; or (iii) terminate the Order and forfeit the Deposit.  The Customer shall pay such additional transportation charges as determined by the Company.
  • If the Customer requires the Services outside the Normal Working Hours or if the Customer requires any change to the Services, the Company shall be entitled to impose a surcharge or such additional costs (inclusive of transport and attendance) as may be deemed necessary by the Company.
  • Without prejudice to the foregoing, the Company shall at all times have sole and absolute discretion over the manner in which the maintenance services shall be carried out, notwithstanding any instructions or directions which the Customer may at any time have given in respect of such maintenance services.

Covenants of the Customer

  • The Customer shall ensure that the Company’s personal have full access to the Beddings at all reasonable times for the purpose of providing the Services. Mattress sheets, covers and pillow covers must be removed prior to the arrival of our service specialists.
  • It is the Customer’s responsibility to contact the Company to schedule for the Maintenance.  The Company will assist Customer by reminding them through SMS and phone call when Maintenance is due however the Company is not responsible under any circumstance for lapsed maintenance.
  • Maintenance that passed its schedule period is considered void.

Prepayments / Deposits / Payments

  • All prepayments or deposits made by the Customer to the Company shall be non-refundable in any event.  The Company shall be entitled at its absolute discretion, but shall not be obliged, to utilize any prepayment and deposit towards the payment, in full or in part, of the Consideration for the Services.
  • Goods sold are not returnable.
  • The Customer shall pay the Company the Consideration on or before the date stated on the Company’s invoice and in no circumstance shall the Customer be entitled to make any deduction or without payment for any reason at all.  If the Customer fails to pay the invoice by due date, the Customer shall not be allowed any discount given in that invoice and the Customer shall also pay interest at the rate of [8]% per month on the outstanding amounts until full payment is made.
  • Payments by the Customer to the Company are to be made in cash, local cheque, PayPal or local credit card.  Credit card payments are only available through our website
  • All legal costs and expenses connected with the recovery of any overdue amount shall be paid by the Customer on a full indemnity basis.

Limitation of Liability

  • The Company will indemnify the Customer only against direct damage to property or death or injury for any damage to the extent caused directly by the negligent acts or omissions of the Company or its employees, but not otherwise, and provided always that the Company’s total liability for any damage to property shall not exceed the Fee payable as specified in the Order, and provided that the Company shall in any event have no liability for any damage to property caused by or during the usage of the Goods by the Customer, including but not limiting to damage caused directly or indirectly by the steam from the equipment used during or resulting from the Services provided
  • The Company’s liability under Clause [above] shall be to the exclusion of any other liability to the Customer whether contractual, tortious or otherwise for the provision of the Services, for any death or personal injury caused by the Goods or for any loss or damage to or caused by the Goods or the Services thereof.
  • The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations under the Order if such delay is due to any cause whatsoever beyond its reasonable control.  Any such delay shall not discharge the Customer from any of the Customer’s obligations under the Order.  In the event of such delay, the Company reserves the right to terminate the Order and refund the Customer the deposit, without any interest or any compensation for loss or damages to the Customer.

Contracts (Rights of Third Parties) Act 2001

  • The Customer and the Company do not intend that any term of this Agreement should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 2001 or otherwise, by any person who is not a party to this Agreement against the Company and the Customer respectively.

Governing Law

  • These Conditions shall be governed by and construed in accordance with the laws of Singapore. 

Alteration to Conditions

  • The Company may amend or vary these Conditions at any time by posting an amended copy in the Company website's terms & conditions page and that the Customer shall be bound by such amendments.

Personal information

  • The Customer acknowledges that any use or processing by the Company of Personal Information supplied by or on behalf of the Customer in connection with the Services shall be done solely on behalf of the Customer and for the Customer’s purposes and the Company shall deal with such Personal Information only for the purpose of providing the Services. 


  • Both the Company and the Customer are allowed to initiate termination of Services by giving 14 day notice in writing.
  • Termination by the Company shall not discharge the Customer from any existing obligation accrued due on or prior to the date of termination
  • The Company shall refund an amount equivalent to the number of outstanding maintenance service which have not pass its schedule period less the amount of any discount offered for other work and less any outstanding invoice.
  • There will be a fixed administrative charge of $20 (exclusive of GST, if applicable) for the refund.


  • If any of the above Conditions or part thereof is held to be invalid or unenforceable, then such Condition or part thereof (in so far as if is invalid or unenforceable) be given no effect and shall be deemed not to be included herein but without invalidating any of the remaining Conditions or part thereof.